The journey began with understanding our selves, what kind of perspective we bring into the conversation as well as the perspectives of our the other team members. As we came from different cultural backgrounds, I feel like this particular step was extremely important before we dove in into understanding the problem. By cracking several keywords, we determined what direction we should go. In addition to all the information on hand, we brainstormed and interviewed users to gain other perspectives. The journey ended after we finished connecting the dots and finally presented our insights to the OpenIDEO team in San Francisco.